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Connect helps redefine digital customer service for Birmingham Airport

Birmingham Airport has today launched a pro-active customer service application for mobile-connected passengers.

Working alongside Cork based technology company, TIC, Connect has introduced 'Flight Smart' to the Birmingham Airport website.

The new service allows passengers to opt-in to receive real-time flight information via their personal Twitter feed at each step of their journey, from the opening of check-in, to fight departure.

For the first time, passengers will no longer have to actively check the website or departure boards for flight information as Flight Smart delivers personalised content direct to passengers’ mobile devices, allowing them to enjoy their time at the airport knowing that important details about their flight will be delivered direct to their mobile devices as message alerts.

Birmingham Airport are one of only 2 UK airports to offer this service to their passengers.

Jose Espinosa, Partner at Connect, commented:

“This is a perfect example of how creative thinking and innovative technology transforms the customer experience, enabling a completely personalised experience for every passenger.”